Our Tacx Support team is happy to answer all of your questions. You can reach us from Monday through Friday from 8:00-12:30 and 13:00-16:00 hours.


Frequently asked questions

We always advise checking our questions and answers before contacting Tacx. Most questions and solutions are provided in here. Is your question still not answered to your satisfaction? Please do not hesitate to contact us.

Check the FAQ here.


Social Media

Our Support Team is also standing by for your support on Social Media.
Facebook: answer within 2 work days
Twitter: answer within 2 work days



It is also possible to send us an email, via Make sure you give us a full description of your question.


Call us

Please check

In case of previous contact by mail, please keep your ticket number at hand.


Complaints & disputes

Do not hesitate to contact us if you are not satisfied with our service or products. If this does not lead to a resolution of the dispute, you can report this on the European Commission’s Online Dispute Resolution (ODR) platform. You can find this platform at



Postal address: Tacx B.V. | Rijksstraatweg 52 | 2241 BW Wassenaar

Tacx headquarters info:  Tacx B.V. | CoC-number: 27072269| VAT-number: NL007657195B01